Shipping and Delivery
Last Updated: September 2026
Thank you for shopping with Ukit ni Klara. This Shipping & Delivery Policy explains how we prepare, ship, and deliver orders placed through our website.
1. Order Turnaround Time
As many of our products are personalized or made to order, orders are typically prepared within 2–5 working days after your order and payment have been confirmed.
Please note that turnaround time refers to the time needed to prepare your order before it is handed over to the courier. Delivery time is separate and begins once your parcel has been dispatched.
Orders with larger quantities, special customization requirements, or bulk orders may require additional preparation time. Any applicable lead time will be communicated to you accordingly.
During peak seasons, holidays, high-volume periods, or unforeseen circumstances, turnaround times may also take longer than usual.
2. Shipping Coverage
We deliver orders nationwide within the Philippines, subject to courier serviceability in your area.
Delivery to remote or hard-to-reach locations may require additional time depending on courier availability and operations.
3. Shipping Fees
Shipping fees may vary depending on:
▪ Delivery location
▪ Package size and weight
▪ Quantity ordered
▪ Courier rates and availability
Applicable shipping fees will be provided or reflected as part of your order.
4. Estimated Delivery Times
Once your completed order has been handed over to the courier, estimated delivery times are:
▪ Metro Manila & Luzon: 2–3 days
▪ Visayas & Mindanao: 5–10 days
These are estimated delivery periods only and are not guaranteed arrival dates.
Actual delivery times may vary depending on your location, courier operations, weather conditions, holidays, and other circumstances beyond our control.
5. Courier & Tracking
Our primary courier partner is SPX.
If SPX is unavailable or unable to service the delivery, we may use Flash Express or J&T Express as alternative couriers.
Tracking information will be provided whenever available so you can monitor the status of your parcel.
6. Incorrect Shipping Information
Please make sure that your name, complete delivery address, phone number, and other shipping information are correct before submitting your order.
Ukit ni Klara is not responsible for delays, failed deliveries, or returned parcels resulting from:
▪ Incorrect or incomplete delivery addresses
▪ Incorrect contact information
▪ An unavailable recipient
▪ Other inaccurate information provided by the customer
If your parcel is returned to us because of incorrect information or unsuccessful delivery attempts, any applicable re-delivery or re-shipping fees will be the customer’s responsibility.
7. Failed Deliveries & Unclaimed Parcels
If the courier is unable to complete delivery, further delivery attempts or parcel handling will be subject to the courier’s applicable policies.
Parcels that are unclaimed, refused, or returned to Ukit ni Klara may be subject to additional shipping or re-delivery charges.
Please remember that many Ukit ni Klara products are customized or personalized specifically for each customer. Returned or unclaimed personalized orders may not be eligible for cancellation or refund simply because delivery was unsuccessful due to recipient unavailability or incorrect shipping information.
8. Shipping Delays
Once an order has been handed over to the courier, delivery operations are outside the direct control of Ukit ni Klara.
We are not responsible for courier delays caused by circumstances such as:
▪ Courier service interruptions
▪ Severe weather or natural disasters
▪ Road closures or transportation disruptions
▪ Peak-season delivery volumes
▪ Holidays
▪ Other events beyond our reasonable control
However, we will do our best to assist customers with reasonable tracking and delivery concerns.
9. Damaged Parcels or Incorrect Items
We take care in preparing and packing every Ukit ni Klara order. If your parcel arrives damaged or you receive an incorrect item, please contact us as soon as possible after receiving your order.
To help us assess the concern, please provide:
▪ Your name and order details
▪ Clear photos of the parcel and affected item/s
▪ A clear unboxing video beginning before the parcel is opened, whenever possible
▪ A description of the issue
Please keep all original packaging until your concern has been reviewed.
Eligibility for replacement, refund, or other resolution will be handled according to our Refunds & Returns Policy.
10. Bulk & Corporate Orders
Shipping arrangements and timelines for bulk or corporate orders may differ from standard individual orders due to order quantity, customization requirements, package size, and destination.
Applicable production timelines, delivery arrangements, and shipping charges will be discussed with the customer as part of the order confirmation process.
11. Contact Us
For questions or concerns regarding the shipping and delivery of your order, please contact us at: