Refunds and Returns
Last Updated: September 2026
At Ukit ni Klara, many of our products are personalized, customized, or made specifically for each customer. Because these items are created according to the details provided and approved when ordering, we generally do not accept returns, exchanges, or refunds due to change of mind, incorrect customer-provided information, or personal preference.
However, if we made a mistake with your order or you received an item that is defective, damaged, or different from what was confirmed, we will review your concern and provide an appropriate resolution.
1. Damaged, Defective, or Incorrect Orders
Please inspect your order immediately upon receipt.
You may contact us if:
▪ You received the wrong product
▪ The personalization or engraving does not match the confirmed order details due to an error on our part
▪ An item arrived damaged
▪ An item has a manufacturing defect
▪ An item is missing from your confirmed order
Please contact us within 2 days from the date of delivery.
📧 Email: [email protected]
Please provide:
▪ Your full name and order details
▪ A clear description of the issue
▪ Clear photos showing the affected item and packaging
▪ A clear unboxing video beginning with the parcel still unopened, whenever applicable
Providing complete documentation helps us verify what happened and determine the appropriate resolution.
2. Personalized & Customized Products
Because personalized and customized products are created specifically for you, they generally cannot be returned, exchanged, or refunded once production has been completed, except when there is an error attributable to Ukit ni Klara or as otherwise required by applicable law.
Please carefully review all information you provide before confirming your order, including:
▪ Names and spelling
▪ Dates
▪ Messages or wording
▪ Personalization details
▪ Selected product, design, size, or other specifications
Ukit ni Klara will not be responsible for errors appearing on the finished product when those errors were based on incorrect information, spelling, or specifications provided or approved by the customer.
3. Change of Mind & Customer Errors
We do not accept returns, exchanges, or refunds solely because:
▪ You changed your mind after ordering
▪ You no longer need the product
▪ You ordered the wrong item, quantity, or variation
▪ Incorrect names, dates, spelling, or other information were provided by you
▪ The finished product matches the confirmed specifications but does not meet a personal preference
▪ The order was not claimed or received due to customer unavailability or incorrect delivery information
For customized orders, production may begin shortly after confirmation. Please make sure all order details are correct before finalizing your purchase.
4. Returns
If we determine that an item needs to be returned as part of resolving an eligible concern, the return must first be approved by Ukit ni Klara.
If a return is approved:
▪ We will provide instructions for returning the item
▪ The item must be returned in the condition in which it was received, whenever reasonably possible
▪ Please retain the original packaging while your concern is being reviewed
▪ Items returned without prior approval may not be accepted
If the return is required because of an error attributable to Ukit ni Klara, we will provide instructions regarding the applicable return shipping arrangements.
5. Replacements, Corrections & Refunds
After reviewing an eligible concern, Ukit ni Klara will determine the appropriate resolution based on the circumstances.
Depending on the issue, this may include:
▪ Correcting or reworking the item, where possible
▪ Replacing the affected item
▪ Replacing a missing or incorrect item
▪ Providing a refund when appropriate
Where a refund is approved, it will generally be processed through the applicable payment method or another method agreed upon with the customer. Processing times may vary depending on the payment provider.
6. Minor Variations
Because some Ukit ni Klara products involve engraving, personalization, handcrafted elements, or natural materials, minor variations may occur between products.
Slight differences in wood grain, texture, shade, engraving appearance, positioning, or other characteristics inherent to the material or production process are not automatically considered defects, provided the item substantially matches the confirmed order.
Colors may also appear slightly different depending on lighting, photography, and screen settings.
7. Courier-Related Damage
If your parcel appears to have been damaged during delivery, please document its condition before opening it whenever possible.
Take clear photos of the parcel and record an unboxing video beginning with the unopened package. Contact us within 2 days of delivery so we can review the concern and, where appropriate, assist with the courier or determine the applicable resolution.
Please do not discard the packaging while the case is being reviewed.
8. Bulk & Corporate Orders
Customized bulk and corporate orders are produced according to confirmed quantities, specifications, and personalization requirements and therefore generally cannot be returned or refunded due to change of mind after production.
If there is an error attributable to Ukit ni Klara affecting part or all of a bulk order, please contact us promptly. We will review the affected items and determine the appropriate correction, replacement, or other resolution.
9. Contact Us
For return, replacement, or refund concerns, please contact:
Please include your order information and supporting photos or videos so we can review your concern as quickly as possible.
Nothing in this policy is intended to limit any rights or remedies available to customers under applicable Philippine consumer protection laws.